Your right to a Good Faith Estimate

Understand expected costs before care.

If you do not have insurance or choose not to use insurance, federal law gives you the right to receive a written estimate of the expected charges for scheduled healthcare services.

When you receive an estimate

For care scheduled 3–9 business days ahead, generally within 1 business day after scheduling.
For care scheduled 10 or more business days ahead, generally within 3 business days after scheduling.
If you request an estimate before scheduling, generally within 3 business days after the request.

What the estimate means

Your estimate will describe the items and services reasonably expected for the scheduled period of care and their expected charges. It is not a contract and does not require you to receive care from Carter Health Group. If the expected services change, the estimate may need to be updated.

Keep a copy of every estimate. It may be needed if you later use the federal patient-provider dispute process.

If the bill is substantially higher

You may be eligible to use the federal patient-provider dispute process when a provider's billed charges are at least $400 more than the amount listed for that provider on your Good Faith Estimate. Starting a dispute does not automatically erase the bill, and federal deadlines apply.

Review federal guidance at CMS.gov

Request your estimate

Call (214) 705-3346 or email hello@carterhealthgroup.com and state that you are requesting a Good Faith Estimate. Do not include diagnoses, medication lists, records, or other private health information in ordinary email.

Review Carter Health Group fees

Questions about costs

Ask before care begins.

Carter Health Group will explain the visit type, posted fee, and expected payment before booking. Outside laboratory, pharmacy, facility, or other clinician charges are not included unless specifically listed in your written estimate.